Account Manager

About Dronegenuity

Dronegenuity is a leading U.S. based provider of commercial drone services to businesses in a wide variety of industries including construction, real estate, and media/entertainment. Services include aerial photography, video production, land surveys, and aerial inspections. Our fast-growing startup operates a drone pilot network of thousands of independent, licensed drone operators across 50 states and more than 35 countries & territories. The company was launched in 2016 and seeks an energetic and enthusiastic Account Manager to assist with current and future growth objectives.

Summary

As an Account Manager, you’ll play an important role on our small and growing team and be a part of a fascinating and dynamic industry. You will be responsible for creating and cultivating relationships between Dronegenuity and the customer by telephone, digitally, or a combination of methods and seeing sales and projects through to completion, while providing a positive, best-in-class, customer experience.

Essential Job Duties and Responsibilities:

Develop and maintain a thorough knowledge of the commercial drone industry and Dronegenuity services
Quickly respond to inbound leads and phone calls
Meet or exceed the new business sales goals
Prepare proposals, quotes, contracts, or presentations for potential customers
Recommend services to customers based on their stated requirements
Successfully negotiate agreements with customers. Includes answering customer questions and concerns
Actively manage projects and pipeline using Salesforce. Update all information, lead status, and communication notes on a regular and ongoing basis
Identify & assign contractors to match customer requirements
Act as a liason between our customers, drone pilots, and independent contractors
Assist with operations as needed throughout projects
Other duties

You are a great fit if you have:

An entrepreneurial attitude & ability to deal with ambiguity
Ability to independently solve problems, find answers to questions & make decisions
Excellent written & verbal communication skills
Efficient time management skills
Strong critical thinking ability and a love of learning
Natural pride in meeting & exceeding quality standards for services, and impressing customers
A friendly demeanor and can present and communicate in a professional manner
Self-motivation and can work independently to meet or exceed goals
The ability to work both remotely and in a small office environment